Refunds & Return Policy

1. Overview

At Chermiad Inc., we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. You have [30] days from the date of delivery to return an item for a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, please ensure that:

• The item is in its original packaging.

• The item is unused, unwashed, and undamaged.

• You have the receipt or proof of purchase.

• The return is initiated within [30] days of receipt.

3. Non-Returnable Items

Certain items are ineligible for return for hygiene or safety reasons:

• Gift cards.

• Downloadable software products.

• Personal care items (if applicable).

• Final Sale or Clearance items.

4. How to Start a Return

To start a return, please contact our support team at [Your Email Address]. Provide your order number and the reason for the return.

• Return Shipping: Unless the item is defective or arrived damaged, customers are responsible for paying their own shipping costs for returning items.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5–10] business days.

• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account, then contact your credit card company. It may take some time before your refund is officially posted.

6. Exchanges & Damaged Items

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, send us an email at vonladius@gmail.com.